Effective date: March 10, 2024
At San Francisco Flower Delivery, serving you since 1871, we are committed to ensuring the timely and safe delivery of your floral arrangements. This Delivery Policy outlines our practices and procedures to provide you with a clear understanding of how we handle deliveries within San Francisco and beyond.
We charge a flat delivery fee of $14-$19 for all deliveries within San Francisco. This flat fee may varies throughout the year, reflecting directly the changes in gasoline prices. For deliveries outside of San Francisco, we calculate the delivery fee dynamically based on distance and other logistics. The exact delivery fee will be provided at the time of order placement.
Within San Francisco, our dedicated team of drivers ensures your orders are delivered with care. For areas outside San Francisco, we partner with reputable couriers to manage deliveries, ensuring the same level of service and care.
Our goal is to deliver your flowers directly to the recipient without spoiling the surprise. In situations where direct delivery is not possible, such as apartment buildings, we may need to call the recipient or seek assistance from a neighbor. We will only leave the flowers at the address if it is deemed safe to do so and based on our extensive experience with deliveries to that location. Our drivers do their very best to get every business delivery done by 5:00 PM and every residential delivery done by 7:00 PM. 99%+ of the time they deliver it much quicker of course, but San Francisco is a bit dynamic with the occasional public rally, protest or unplanned construction work which can complicate the delivery schedule. If you have any concerns definitely contact us, we'll be happy to always keep you informed. The good news is that we've never "missed" a delivery - so you are in great hands with us.
We have a long history of delivering flowers in San Francisco, dating back to 1871. This experience allows us to know which addresses are safe for leaving flowers when the recipient is not available. Our priority is the safety and quality of your delivery for both the recipient and the driver. We ensure that proper PPE is worn when necessary and our designers know the exhaustive number of flowers which cause allergies (and as a standard, we use an organic varietals different than the ones most people and pets are allergic to).
We understand the importance of keeping you informed about your order's progress. Our website offers real-time updates on the delivery status, ensuring you are kept in the loop from the moment your order is placed until it is delivered.
Should there be any issues with delivering your order, such as access problems or recipient unavailability, we will immediately contact the buyer (sender) to find a resolution. Our commitment is to work with you to ensure your order is delivered as intended, or to arrange for a redelivery at a more suitable time.
For any questions or concerns regarding your delivery, please contact us:
We are here to ensure your experience with San Francisco Flower Delivery is nothing short of exceptional. Thank you for choosing us to deliver your messages of love, care, and celebration.